Effective Date: June 2025 |
Last Reviewed: June 2025 |
This Privacy Policy applies to all PHH365 services and platforms.
Section 1
Introduction
At PHH365, we understand that privacy is not just a legal requirement — it's a matter of trust. When you sign up and play on our platform, you're sharing personal information with us, and we take that responsibility seriously. This Privacy Policy explains what data we collect from you, how we use it, who we share it with, and what rights you have under Philippine law.
This policy applies to all users of the PHH365 website, mobile site, and any related applications or services. By creating an account or continuing to use our platform, you acknowledge that you have read and understood this Privacy Policy in full.
PHH365 operates in compliance with Republic Act No. 10173, also known as the Data Privacy Act of 2012, its Implementing Rules and Regulations, and the issuances of the National Privacy Commission (NPC) of the Philippines. Our Data Protection Officer (DPO) oversees all data privacy matters and can be reached at privacy@phh365.com.
If you have questions about how your personal data is handled at PHH365, this policy is the right place to start. We've written it to be as clear and straightforward as possible — because you deserve to know exactly what's happening with your information, no fine print required.
Section 2
Data We Collect
PHH365 collects personal data in two main ways: information you provide directly, and information gathered automatically when you use our services.
Information You Provide
- Registration data: Full name, date of birth, gender, email address, mobile number, and residential address in the Philippines.
- Identity verification (KYC) documents: Government-issued IDs such as PhilSys national ID, passport, driver's license, SSS/GSIS card, or PRC ID; proof of address documents.
- Financial data: Payment method details (GCash account number, Maya account, bank account details for BDO, BPI, UnionBank, or card information for Visa/Mastercard). Note: PHH365 does not store full card numbers — these are processed via PCI-DSS compliant payment processors.
- Communications data: Messages sent to customer support, live chat transcripts, email correspondence, and survey responses.
Information Collected Automatically
- Technical data: IP address, browser type and version, operating system, device identifiers, and time zone settings.
- Usage data: Pages visited, games played, bets placed, session duration, click patterns, and feature interactions.
- Transaction data: Deposit and withdrawal history, bet amounts, winnings, and bonus usage records.
- Cookie and tracking data: Information gathered via cookies and similar technologies (see Section 5 for details).
We collect only what we genuinely need to provide you with a safe, compliant, and enjoyable gaming experience. We don't ask for data we don't use.
| Data Category |
Examples |
Purpose |
| Identity Data |
Full name, date of birth, ID documents |
KYC verification, account security |
| Contact Data |
Email, mobile number, address |
Account management, notifications |
| Financial Data |
GCash, Maya, bank account info |
Deposits, withdrawals, fraud prevention |
| Technical Data |
IP address, device info, browser |
Platform security, fraud detection |
| Usage Data |
Games played, bets, session logs |
Service improvement, responsible gaming |
| Marketing Data |
Promo preferences, opt-in status |
Personalised offers (with consent only) |
Section 3
How We Use Your Data
PHH365 uses your personal data only for lawful, specified purposes. Here's a clear breakdown of how your information is used:
- Account setup and management: To create and maintain your PHH365 account, verify your identity, and manage your profile settings.
- Processing transactions: To handle deposits, withdrawals, and any payment-related activity through your chosen Philippine payment method (GCash, Maya, BDO, BPI, UnionBank, etc.).
- Customer support: To respond to your queries, resolve disputes, and provide assistance through live chat or email.
- Regulatory compliance: To fulfill our obligations under Philippine anti-money laundering laws, gaming regulations, and data privacy requirements.
- Fraud prevention and security: To detect and prevent fraudulent activity, money laundering, bonus abuse, and unauthorised account access.
- Responsible gaming: To monitor your gaming behaviour and flag any patterns that may indicate a gambling problem, allowing us to intervene appropriately.
- Platform improvement: To analyse usage patterns and feedback so we can improve our games, features, and overall service quality for Filipino players.
- Marketing communications: To send you promotions, bonuses, and updates — but only where you have given your explicit consent. You can opt out at any time.
PHH365 does not use your data for automated decision-making that produces legal or similarly significant effects without human oversight, except where required for fraud detection — and even then, you have the right to request human review of any such decision.
Section 4
Sharing Your Data
PHH365 does not sell your personal data. Full stop. However, there are specific situations where we may share your information with trusted third parties:
Service Providers
We work with carefully vetted third-party providers who help us operate PHH365 — including payment processors (for GCash, Maya, Visa/Mastercard, etc.), KYC verification services, cloud hosting providers, and customer support platforms. These parties process your data only on our instructions and under strict contractual obligations consistent with RA 10173.
Regulatory Authorities
We may be legally required to share your data with Philippine government agencies, law enforcement bodies, or the National Privacy Commission (NPC) when required by law, court order, or regulatory directive. This includes compliance with Anti-Money Laundering Act (AMLA) reporting obligations.
Business Transfers
In the event of a merger, acquisition, or sale of PHH365 assets, your personal data may be transferred to the acquiring entity. You will be notified of any such change in advance, and your data will continue to be protected under terms no less protective than this policy.
Fraud Prevention Networks
PHH365 may share limited information with industry fraud prevention databases to protect all players from bad actors. This is done in accordance with applicable data sharing agreements and privacy regulations.
In all cases, data sharing is limited to what is strictly necessary for the stated purpose, and we require all third parties to maintain appropriate security and confidentiality measures.
Section 5
Cookies & Tracking Technologies
PHH365 uses cookies and similar tracking technologies to make our platform work properly and improve your experience. Here's what you need to know:
Types of Cookies We Use
- Essential cookies: Required for the website to function. These cannot be disabled — they handle things like your login session and security tokens.
- Functional cookies: Remember your preferences, such as your language settings and account display options.
- Analytics cookies: Help us understand how players interact with our platform so we can improve it. Data collected is aggregated and anonymised where possible.
- Marketing cookies: Used only with your explicit consent to show you relevant promotions based on your activity on PHH365.
Managing Your Cookie Preferences
You can control non-essential cookies through the cookie settings banner when you first visit PHH365, or by adjusting your browser settings at any time. Please note that disabling essential cookies may affect the functionality of the platform.
PHH365 does not use third-party advertising networks to track you across other websites. Any tracking on our platform is done solely for the purposes described in this privacy policy.
Section 6
Data Retention
PHH365 keeps your personal data only for as long as it is necessary for the purposes described in this policy, or as required by Philippine law. Here are the general retention periods we follow:
- Account data: Kept for the duration of your active account, and for up to 5 years after account closure to meet regulatory and legal requirements.
- Transaction records: Retained for a minimum of 5 years from the date of the transaction, in compliance with AMLA and gaming regulations.
- KYC documents: Stored for the duration of account activity plus 5 years, or longer if required by applicable law.
- Support communications: Kept for up to 2 years from the last interaction, to help resolve any recurring issues.
- Marketing preferences: Retained until you withdraw your consent or close your account.
When data is no longer needed, PHH365 securely deletes or anonymises it in accordance with best practices for data disposal. You can request earlier deletion of non-essential data by contacting our DPO at privacy@phh365.com.
Section 7
Security Measures
Protecting your personal data is a top priority at PHH365. We implement multiple layers of technical and organisational security measures to keep your information safe:
- SSL/TLS encryption: All data transmitted between your device and PHH365 servers is encrypted using industry-standard TLS 1.2/1.3 protocols.
- Data encryption at rest: Sensitive data stored on our servers — including financial and identity information — is encrypted.
- Two-factor authentication (2FA): Available and strongly encouraged for all PHH365 accounts.
- Access controls: Only authorised PHH365 personnel with a legitimate need-to-know basis can access personal data. Access is logged and audited regularly.
- Regular security audits: Our systems undergo periodic penetration testing and security reviews by independent experts.
- Fraud detection systems: Automated and human-reviewed systems monitor for suspicious activity across all accounts.
While PHH365 takes every reasonable precaution to protect your data, no system is 100% impenetrable. You can help protect your account by using a strong, unique password and enabling 2FA. If you notice any suspicious activity on your account, contact us immediately at support@phh365.com.
Section 8
Your Rights Under RA 10173
As a data subject under the Philippine Data Privacy Act of 2012, you have the following rights regarding your personal information held by PHH365:
To exercise any of these rights, please email our Data Protection Officer at privacy@phh365.com with the subject line "Data Privacy Request." We will respond within 15 business days as required by the NPC's guidelines. There is no fee for making a request, though we may charge a reasonable administrative fee for manifestly unfounded or excessive requests.
Section 9
Minors' Privacy
PHH365 is strictly an adult platform. We do not knowingly collect personal data from individuals under the age of 21. Our registration process includes date-of-birth verification, and KYC procedures are designed to identify and prevent underage users from accessing the platform.
If you believe that a minor has provided personal information to PHH365 without parental consent, please contact us immediately at privacy@phh365.com. We will take prompt action to investigate and, where confirmed, delete any such data and close the account.
Section 10
Policy Updates
PHH365 may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. When we make significant changes, we'll notify you through a prominent notice on the platform and, where appropriate, via email to your registered address.
The effective date at the top of this policy tells you when it was last revised. We encourage you to review this page periodically to stay informed. Continued use of PHH365 after changes are posted means you accept the updated Privacy Policy.
Where a change materially affects how we use your personal data, we'll seek fresh consent where required by law before proceeding.
